Privacy Policy
Last updated: 22/09/2025

Welcome to Raj Giri Spices (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rajgirispices.com (the “Site”) and/or make a purchase from us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Information You Provide

This is information you actively submit, including:

• Name

• Shipping address

• Billing address

• Email address

• Phone number

• Payment information (used only for processing orders through secure payment gateways)

• Any other information you submit via contact forms, feedback, customer service requests, etc.

B. Automatic / Usage Information

When you use our Site, we also automatically collect certain information, such as:

• Device information (e.g. browser type, operating system, device model)

• IP address

• Pages or products viewed, date and time of views, referring/exit pages

• How you interact with the Site (navigation, clicks, etc.)

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Process your orders and manage shipping and delivery

• Communicate with you (order confirmations, customer service, updates)

• Improve our Site, products, and services, including analytics

• Personalise your shopping experience

• Marketing communications (only with your consent, if you opt in)

• Detect and prevent fraud or unlawful activity

• Comply with legal obligations

3. Sharing Your Information

We may share your information in the following situations:

• With third-party service providers who assist us (payment gateways, shipping/logistics services, analytics providers)

• In order to fulfil an order (e.g. shipper needs your address)

• With your consent or at your direction

• If required by law, regulation, or court order

• To protect our rights, property, or safety or the rights, property or safety of others

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags and similar technologies to track activity on our Site and hold certain information.

• Cookies help us remember your preferences, understand how you interact with the Site, and improve overall experience.

• You may be able to disable cookies through your browser settings, but doing so may affect how parts of the Site function.

5. Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected, including to:

• Complete transactions

• Provide customer service

• Comply with legal obligations

• Resolve disputes

After that, we securely delete or anonymize the data.

6. Security

We take reasonable and appropriate measures to protect your personal data from unauthorized access, disclosure, or misuse, including:

• Secure servers

• Encryption (especially for payment information)

• Restricting access only to authorized personnel

• Regular security audits

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

8. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal data. These may include:

• The right to access the personal data we hold about you

• The right to correct or update your personal information

• The right to delete your personal data (subject to legal or contractual limits)

• The right to object to or restrict certain processing

• The right to withdraw your consent where applicable

• The right to lodge a complaint with a supervisory authority

9. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, or services not operated by us. We are not responsible for the privacy practices or content of those third parties. You are encouraged to review the privacy policies of those third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the new version on this page with an updated “Last updated” date. Continued use of the Site after changes means you accept the modified policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy (or your personal information), you can contact us at: contact@rajgirispices.com