Refund Policy
Refund & Returns Policy
Last updated: 22/09/2025
At Raj Giri Spices, we value your trust and want you to have the best shopping experience with us. If for any reason you are not satisfied with your purchase, please review our Refund & Returns Policy below.
1. Eligibility for Returns
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Products can be returned only if:
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You received a damaged, defective, or incorrect item.
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The product is unopened, unused, and in its original packaging.
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Due to the perishable and consumable nature of spices, we cannot accept returns for products that have been opened, used, or tampered with.
2. Return Window
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You must raise a return request within 7 days of receiving your order.
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After this period, we may not be able to accept return requests.
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The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.
3. Non-Returnable Items
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Opened spice packets or containers.
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Products purchased under clearance/sale offers.
4. Refund Process
If your return request is approved:
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The product must be shipped back to us in secure packaging.
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Once we receive and inspect the item, we will notify you of the approval or rejection.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
The refunded amount would be credited to the customer’s bank account within 3 to 4 days .
5. Replacement / Exchange
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If you receive a damaged or incorrect product, we will send a free replacement at no extra cost.
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If the product is out of stock, we will issue a full refund instead.
6. Shipping Costs
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If the return is due to our mistake (wrong item, damaged product), we will cover the shipping cost.
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For other reasons (e.g. you changed your mind), return shipping costs must be borne by the customer.
7. Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order, provided they have not yet been shipped.
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Once shipped, cancellations are not possible.
8. Contact Us
To initiate a return or refund request, please contact us at: contact@rajgirispices.com
